Privacy Policy

Data Controller: Etickway Av. Paseo de la Reforma 250, Col. Juaez, Mexico City, CDMX 06600, Mexico info@etickway.com

Last updated: June 2026

1. Introduction

At Etickway we respect your privacy and protect your personal data in accordance with applicable data protection laws, including Mexico's LFPDPPP where relevant to our operations.

2. Personal data we collect

Identity: name, email address, phone number.
Transactional: purchase history, events purchased, amounts paid.
Payment: processed by Shopify Payments and PCI-DSS certified providers. We do not store full card numbers.
Technical: IP address, browser, device, cookies, and usage data from our website and mobile app.
Approximate location: only with your consent in the app.

3. Purposes of processing

Process orders and deliver digital tickets.
Verify transaction authenticity and prevent fraud.
Provide 24/7 customer support.
Send confirmations, event alerts, and marketing communications (you may opt out anytime).
Improve our services, website, and mobile application.
Comply with legal and tax obligations.

4. Legal basis

Processing is based on contract performance, your consent, legitimate interest, and legal compliance.

5. Your rights

You may access, rectify, delete, or object to processing of your data, and withdraw consent. Email info@etickway.com with valid ID. We respond within 20 business days.

6. Data sharing

We do not sell your data. We share information only with payment processors, event promoters (to validate tickets), hosting and analytics providers, and authorities when required by law.